8/27/17 - 8am I check the water levels around my RV and notice that there is approximately 14-16in of water from the back step of my RV (pictures documented.) I make the decision to leave the RV park as the rain forecast is set for record levels and for the next 4 days. I move to an alternate location that has high ground. Ill also note that as quick as the office was to call me about my "service dog," they shared no concerns with the amount of water my area was taking on, and offered no help as I packed up to avoid being flooded.
Disgraceful people!
Beautiful setting, nice wooden decks, great pool, and friendly service.
Good location, excellent staff and rates. Second stay and will again. Hidden jewel.
Their decision was they would NOT offer any refund or concession to me. And that "I SHOULD HAVE STAYED AND WAITED IT OUT!"
8/23/17 - Called Lonestar RV Park to make a reservation and shared that I was evacuating Port Aransas due to hurricane Harvey, and that my "service animal" and I would be staying for a week starting.Reservation was complete.
Facts listed below have been shared with the attorney generals office as well as the BBB. This type of behavior can not continue.
8/31/17 - After 5 days of nonstop rain, I called Lone Star Lakes RV Park to discuss any options regarding a refund or concession based on the fact that their park was flooding. ONLY for the days that I had not stayed there, 4 days. The lady who answered said they do not offer any refunds, but would talk to the owner and see what they could do. I received a call back after 3 hours with their decision.
Within 5 min of our conversation I receive a call from the office asking if I had a Pitbull with me, and that they needed to see the dog. I brought the dog into the office with her service vest on. The man who was on the golf cart was in the office and continued to be demeaning. To both myself and my service animal. During this two ladies working in the office felt it necessary to try to identify the breed of my "service animal!"
8/24/17 - Checked in with no issues.
A little tight for big rigs. Shower house could stand renovation. Cable channels are ok. Wifi is inconsistent. The park itself is a beautiful heavily wooded area with a nice large pond and nature walk. Nice rec hall. The friendly Muscovy ducks add character. The management and staff are friendly and helpful.
8/26/17 - No further issues. Although hurricane Harvey makes landfall and the down pour of rain begins and continues through out the day and into the evening. I begin to notice that the RV park is beginning to flood.
Family atmosphere is maintained in this park and friendliness is the byword for getting things done. Comfortable spot in the woods with all the necessary services.
8/25/17 - 10am returned to the park from the grocery store and my "service animal" and I exit our vehicle to a yelling man in a golf cart asking "is that is a Pitbull?" My reply to him was "why do you ask, shes a service dog. He claimed they don't allow Pitbulls. To which I replied "Okay good she's not a Pitbull (generic term for 3 or more breeds of canines.) Besides she is a federally protected under the Americans with Disabilities Act. He said okay and was on his way.
Meanwhile the owner is listening from the other office, and rushes out to give his opinion on the matter. His words in an angry elevated voice FINGER WAGGING at me, "You better keep that vest on the dog at all times if you're going to stay here!" End of the conversation and I left the office back to my unit.
Lone Star Lakes Rv Park is a US Rv Park based in New Caney, Texas. Lone Star Lakes Rv Park is located at 20980 US-59, New Caney, TX 77357, USA.
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